Cresent^® makes every effort to hold the highest possible standards for quality in our furniture-all parts and finished products are inspected numerous times before leaving our plant. Occasionally however, imperfect products do reach the marketplace despite our best efforts. In the event that this occurs, consumers should contact the dealer from which they purchased their furniture. We work with our dealers to resolve these issues as they occur.

We strongly encourage our dealers to inspect Cresent^® furniture before delivery to consumers and to undertake a process called "deluxing." Furniture retailers have traditionally deluxed furniture before delivery, a process that involves inspecting for defects, aligning doors and drawers if necessary, and touching up any packaging marks that may have occurred during shipment. This is one of the elements of a dealer's service that should be strongly considered by consumers when deciding where to buy furniture, and it is one reason that we do not offer online ordering-we simply cannot offer the on-site assistance that our dealers can.

One final point-as you may have read elsewhere on our site, our goal at Cresent^® is the highest possible quality for the best value available. Keep in mind that this is a two-part equation: we strive every day for high quality, but we also strive to offer consumers outstanding value in American-made furniture. We do not profess to make perfect furniture-there is no such thing. And we will admit, that if price and value is no object, you can find furniture of a quality that may surpass Cresent^®. But we feel sure that if you shop for furniture with a keen eye for detail, materials, and overall quality of construction, you will not find higher quality furniture at the value that we offer anywhere in the United States.

Distribution Policy

Cresent® furniture is distributed selectively in the U.S. and Canada through quality-conscious home furnishings dealers. Each accredited dealer selects from our assortments the collections that best suit their particular style preferences. For this reason, not all collections are available from every dealer. Dealers may also choose not to carry specific items within a particular collection.

In order to minimize delivery times, we encourage our dealers to stock the merchandise that they choose to display in their showrooms. Because of limited resources dealers may, from time to time, run out of stock. Most dealers maintain a backlog of orders for our products that are to be shipped from future production. Be sure to ask your dealer about incoming orders for any of the items in which you have an interest.

In the event that a particular dealer does not stock or have outstanding orders for a specific item, delivery times vary from two to twelve months.

We encourage consumers to shop for our furniture at an accredited dealer. The color and appearance of our furniture can be best observed in person. If you are attempting to match a new piece with an existing piece of furniture, we suggest that you bring in a drawer or table leaf to compare finish tone and wood grain.

While we are all conscious of the importance of price, we feel it is important that consumers understand that the best price does not always mean the best deal. Delivery and setup is a key component of the furniture value chain. Your local dealer has the expertise required to deliver and setup your Cresent^® furniture and is the best resource for service after the sale in the event that you need to replace or repair a piece. For these reasons, we strongly suggest that consumers buy from a local dealer and have a clear understanding of what is included in the final price. By saving a few dollars off your bill, you may also limit the amount of service a dealer agrees to offer you after the sale. Our dealers need to make a profit so that they can continue to provide great service over time.

While we do not control the policies and actions of our dealers, we do provide them guidance and offer feedback periodically. If you would like to make suggestions or comments regarding any aspect of our business, we encourage you to do so on our Contact Form.

Cresent^® Enterprises, Inc.
Web Site Privacy Policy Information Collection and Use
Cresent^® Enterprises, Inc. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Cresent^® collects information from our users at several different points on our website.

Registration

In order to use this website, a user may be required to complete a registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide demographic information (such as income level and gender), and unique identifiers (such as social security number), but encouraged so we can provide a more personalized experience on our site.

Order

We request information from the user on our order forms. Here a user may be requested to provide contact information (like name and shipping address). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. While we do not accept furniture orders from consumers, we do offer a product catalog for sale at any time.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing
We may choose to share aggregated demographic information with our partners and dealers. This is not linked to any personal information that can identify any individual person.

Links
This web site contains links to other sites. Please be aware that Cresent^® is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Surveys & Contests
From time-to-time our site may request information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Tell-A-Friend
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. Cresent^® will automatically send the friend a one-time email inviting them to visit the site. Cresent^® stores this information for the sole purpose of sending this one-time email. The friend may contact Cresent^® at info@cresent.com to request the removal of this information from their database.

Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.

All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected.

If you have any questions about the security at our website, you can send an email to security@cresent.com.

Special Offers
We may elect to send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Site and Service Updates
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information:
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.

Choice/Opt-out
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at support@cresent.com.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.